Stop 4 of 6 · Inmopulsia Atiende
Atiende
Buyers write at 11 pm or over the weekend, and they go with whoever replies first.
No lead ever goes cold, wherever it comes from
With Atiende no enquiry goes unanswered: it talks, qualifies and books viewings around the clock, in the buyer's language, and alerts your team when a human is needed.
How it works
Five specialist agents —Reception (sorts and routes), Sales (selling and winning listings), Coordination (viewings and calls), Aftersales and Customer Care— share out every conversation, each with its own tools and memory of the context, and each checking the agency's knowledge base whenever an answer needs a real source.
The product
What it does Atiende
Every channel, one thread
It talks over WhatsApp, Telegram, voice calls and a web widget, on a single identity thread — if the same client writes on two channels, it recognises them as the same person.
A knowledge base with real citations
Upload documents (or connect Google Drive) and the agent answers citing the exact source. It does not make things up.
Five real sales tools
Search properties, send photos and video in the chat, run a mortgage simulation (with the required legal disclaimer) and register an owner lead who wants to sell.
Booking wired into your calendar
It creates, reschedules and cancels viewings from inside the conversation, with automatic reminders.
An automatic matching engine
When a new property comes in, it alerts only the buyers whose saved search already fits.
Real points of interest
Around every property, from verified data, not approximations.
Your catalogue, in sync
With Google Sheets and the portals' own emails (Idealista, Fotocasa) — nothing uploaded by hand twice.
Multilingual for real
It detects the language of the first message and answers in it, dashboard and widget interface included.
A dashboard that covers everything
Conversations with filters, knowledge base, an editor for each agent, analytics on every conversation, team management, catalogue, channels and built-in help.
Embeddable widget
Several buttons (WhatsApp, Telegram, call, chat, book) — light enough that it will not slow the agency's site down.
Handover to a human
When the client asks for one, or the conversation heats up — a direct alert by Telegram, WhatsApp or email.
While the team was asleep
Atiende had already replied, asked about the budget and booked the first viewing.
It connects to your CRM
The CRM the agency already uses, and it deletes data on request.
Sized to your agency
From the small high-street office to a network with real volume.
Always on
24 h · 7 days
talking over WhatsApp, the web or whatever channel they use.
100%
of the agency's flow — not just the leads from one campaign.
Next step
Atiende answers — no lead ever dies on you, wherever it came from.